Privacy Policy

1. Who We Are

Trend-HCL AI is an AI automation agency headquartered in Montréal, Québec, Canada. This privacy policy applies to the website ai.trend-hcl.com and describes how we collect, use, and protect your personal information.

2. Information We Collect

Information you provide directly

When you submit our contact form, we collect:

• First and last name
• Email address
• Phone number (optional)
• Your message and project details

Information collected automatically

When you visit our site, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URL
• Cookie data (see Section 6)

Third-party services

• hCaptcha — used on our contact form to prevent spam. hCaptcha may collect technical data about your interaction. See hCaptcha's privacy policy at hcaptcha.com.
• Google Analytics — used to analyze site traffic (when enabled). Google may collect anonymized usage data. See Google's privacy policy at policies.google.com.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and quote requests
• Provide and improve our services
• Analyze website traffic and usage patterns
• Prevent spam and fraudulent submissions
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing

We process your personal information based on:

• Your consent — when you submit a contact form or accept cookies
• Legitimate interests — to operate and improve our website and services
• Legal obligation — when required by applicable law

5. Data Retention

• Contact form submissions are retained for up to 2 years or until you request deletion
• Analytics data is retained per Google's standard retention policies
• You may request deletion of your data at any time by contacting us at contact@trend-hcl.com

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use

• Essential cookies — required for the site to function (e.g. hCaptcha, session management)
• Analytics cookies — used to understand how visitors use our site (Google Analytics, when enabled)
• Preference cookies — to remember your cookie consent choice

You can accept or decline non-essential cookies via the cookie banner when you first visit our site. You can also manage cookies through your browser settings at any time.

7. Your Rights

Canadian residents (PIPEDA)

• Right to access your personal information
• Right to correct inaccurate information
• Right to withdraw consent
• Right to file a complaint with the Office of the Privacy Commissioner of Canada

Québec residents (Law 25)

• Right to access and correct your information
• Right to data portability
• Right to withdraw consent
• Right to de-indexation (removal from search results where applicable)
• Right to file a complaint with the Commission d'accès à l'information du Québec (CAI)

European residents (GDPR)

• Right to access, rectify, and erase your data
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with your local supervisory authority

To exercise any of these rights, contact us at contact@trend-hcl.com. We will respond within 30 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Our site uses HTTPS encryption for all data in transit.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Our website is operated from Montréal, Québec, Canada. If you access our site from outside Canada, your information may be transferred to and processed in Canada. By using our site, you consent to this transfer.

Third-party services (hCaptcha, Google Analytics) may process data in other jurisdictions. These providers maintain their own privacy and security standards.

10. Children's Privacy

Our services are not directed at children under the age of 14. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at contact@trend-hcl.com.

11. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.